1. Channel
Use the contact form for Keryx questions. There is no public status page and no emergency-dispatch SLA.
2. Hours
We aim to reply on business days. These are process targets, not guaranteed alert-delivery times.
3. What support covers
- Install and QR scan questions
- Permission recovery (camera, notifications)
- Pause, reset, and replacement-device guidance
4. What support does not cover
- Treating Keryx as a certified emergency or medical service
- Guaranteeing delivery through force-quit, Focus modes, offline devices, or site-service outages
5. Privacy in support tickets
Do not paste credentials, QR payloads, or raw alert data into tickets.